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Our approach to faulty consumer goods claims

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faulty consumer goods frequently asked questions

The definition of a product is very wide and it essentially includes most items that we use. Recent defective product compensation claims include:
  • defective child seats
  • exploding E-cigarettes
  • contaminated food
  • defective furniture and/or upholstery
  • dangerous toys – such as exploding hover boards
  • faulty cars
  • defective medical products
You can make a claim for compensation, whether you bought the product, borrowed it or used it, for example, at work.
There are strict time limits for personal injury claims relating to defective products. Generally, you have three years from the date of damage or injury, although there are a few exceptions, which our legal team will be able to advise you upon. There is a ‘longstop’ period which suggests that a claim cannot be made more than ten years after the product was put into circulation.
A group litigation order permits a number of claims which give rise to common or related issues (of fact or law) to be managed collectively. The benefits of a group action are that the costs liability is spread across a number of different people; information and documentation can be shared; claims are progressed consistently; and normally a number of test cases will be heard to determine the outcome of the group of cases.
Where a product is defective you may be entitled to bring an action under the Consumer Protection Act or for negligence for death, personal injury and damage caused to private property.
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